As I’ve been getting our new home ready in preparation for the arrival of Karen, Maggie and Jack, I’ve been getting all of the utilities set up, including making sure we can use our primary phones, i.e., our cell phones from AT&T without any problem. Well, it turns out that reception is horrible in our home, even though it wasn’t as bad in our previous home only a block away (it’s also been two years, and maybe tectonic plate activity or the ongoing shifting of true magnetic north may also be at work).
In any case, I went to AT&T and received a Micro-Cell Tower, which of course had to be configured, and as luck would have it, I was trying to do so on Memorial Day. After an hour of frustration the day before, I called AT&T’s tech support. Here is what happened in my email to AT&T customer service (I’ve removed identifying information of course):
Just wanted to day I received great customer service on Memorial Day from Ms. Cierra ____, agent code ____, and whose supervisor’s name is _____. She patiently and carefully got my MicroCell tower registered and operating successfully even when other parts of AT&T’s tech support were unavailable. AT&T definitely needs more employees like Cierra!
Aneil K. Mishra, Ph.D.