A new study confirms what we know: higher levels of trust drive bottom line results. Despite finding that distrust is still prevalent, this study finds that the presence of trust will increase business performance.
“Trust is at rock bottom, but if leaders want to drive trust levels higher, we say: focus on openness, transparency, and involving employees,” said Linda Stewart, CEO of Interaction Associates. “Shared responsibility for success is a key characteristic of high trust organizations — meaning employees are committed to a common goal and are eager to collaborate to make it happen,” added Stewart.
We agree that openness, the second step in the ROCC of Trust, is critical for building trusting relationships between employees and managers. When employees feel engaged and a part of the the mission of the organization, then they are also committed to the health and success of their company.