5
Dec
You can’t give or receive honest feedback without a culture of trust
Written By TotalTrust
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Many organizations and leaders try to give feedback to employees and want it in return. The truth is that much feedback is not honest because there is no culture of trust. ¬†Think of giving feedback as a way to coach and develop your employees. To start, the leader must ask for feedback in an open […]

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1
Nov
Using your Strengths to build Trust
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If you have not filled out a StrengthsFinder 2.0 survey yet, you need to do it. Knowing your strengths allows you to build better and more trusting relationships with others. When you know your own strengths, you can appreciate someone else’s strengths. When you focus on what each other does well (rather than what you […]

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12
Oct
Leaders enlarge their purpose by leaving a culture of trust…
Written By TotalTrust
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We had the opportunity to speak to grad students at Rutgers yesterday. They wanted to know about our research, how we came to focus on trust, and about Bob Lintz. As we talked about Bob, we realized that even though he is retired, his impact endures. He worked hard to build a culture of trust […]

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27
Jul
Team Trust Takes Effort
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So many teams we see on TV or in movies make it look like teams magically come together to do great work together. Anyone who has ever worked on a great team, however, knows that team trust takes effort. You won’t get something great out if you don’t put the effort in. First, give the […]

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28
Jun
Leadership at Any Level
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Our son got off the lacrosse field last spring¬†and said, “I am not sure if I am being a good leader.” He was one of five captains on his lacrosse team and his team had just lost against a major rival. The coach wanted the captains to say something to the team after the game, […]

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5
Mar
You CAN become a better leader…
Written By TotalTrust
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Leaders are born AND made: all people have the capacity to become leaders if they have the desire and make the effort to do so. Each person has a unique composition of talents, motives, and dreams that provide the raw material for getting the best out of everyone around them. Everyone can draw upon something […]

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28
Jan
How will you lead?
Written By TotalTrust
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With over 25 years of experience researching the concept of trust, we know that Trust is made up of four parts: reliability, openness, competence and compassion. When you are deliberate about building trust with your customers, employees and colleagues, you might not know where to begin. Pick one and start there. Are you the type […]

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20
Dec

Instead of lamenting that there are not enough leaders to carry on in our organizations, why don’t we look for and appreciate the strengths that each team member brings to our organization? We might just find some strengths that have been dormant or unused and others that could be used in a new way. StrengthsFinder […]

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2
Nov

Just because someone can quantify their time does not mean that they are using it wisely. As I heard someone justify their use of time, their 100 meetings per year sounded like a lofty goal. Thinking further, I realized that it would be an easy thing to bolster a resume, by listing accomplishments in such […]

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31
Oct

The best way to build trust with prospective and new customers is to provide value. If we don’t do this, we will lose our customers to someone else. We try to provide value by: 1. Listening first. We spend time asking questions and listening at the beginning of every potential client engagement. Even though a […]

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