20
Feb
Trustworthy Teamwork
Written By TotalTrust
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As we are interviewing leaders for the second edition of our book, we are noticing one troubling trend: team members not having each others’ backs. There are several ways we heard this play out: 1) One leader shared that a previously trusted team member suddenly decided to trust someone else’s word over hers about a […]

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21
Jan
Leaders DO for others
Written By TotalTrust
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One of the quotes that stood out for us yesterday was MLK Jr.’s quote “Life’s most persistent and urgent question is: What are you doing for others?“ As we are interviewing leaders for the second edition of our book, this is a common theme we are noticing: trustworthy leaders are intentional about mentoring and developing […]

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29
Nov
Sustaining the Culture at Rhino Foods
Written By TotalTrust
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Aneil went to visit Rhino Foods last week to interview CEO, Ted Castle for our second edition of our book. Rhino Foods continues to grow and Ted continues to “enlarge his purpose” and sustain his “culture of trust.” In fact, the week of Aneil’s visit, Ted had already planned to close the plant for an […]

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26
Nov
Thank you, Trust Network
Written By TotalTrust
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We have the most kind and gracious Trust Network of former students, executives whom we have coached, and others who find value in trustworthy leadership. As many of you know, despite the low employment rate, it is still “who you know” as much as “what you know” when looking for a job. We are grateful […]

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26
Oct
What would Deborah Tannen Say about the EY Training?
Written By TotalTrust
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When I read this article about training for women at EY, my first thought was “What would Deborah Tannen say?” Dr. Tannen is a professor of linguistics at Georgetown and someone whose research I both admire and refer to when I teach communication differences between men and women. The EY training seemed to encourage women […]

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24
Oct
Employees want the right type of feedback
Written By TotalTrust
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In her dissertation research, Karen found that employees actually like getting feedback, as long as it helped them get better at their job. Gallup has also found that the right kind of feedback can make a difference to employees. In her research, retail employees shared that the daily feedback that they received from their supervisor […]

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20
Oct
Employees trust robots more than their managers?
Written By TotalTrust
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A recent study found that more than half of employees trust a robot more than their own manager, even asking AI for advice. Is this what we want for ourselves or for our employees–to go to AI for career coaching and advice? One simple way to connect with employees is for leaders to begin to […]

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24
Sep
Training is always in style
Written By TotalTrust
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Even though students are always ready for graduation, this recent study shows that graduates really do look to their employer for on-going training. When I asked my MBAs recently about this discrepancy between their desire to finish school and their anticipation in needing ongoing training, they noted that once they get into their jobs, it […]

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8
Sep
Be trustworthy in the small things to prove you can be trusted in the bigger things
Written By TotalTrust
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Thanks to @LysaTerKeurst for the inspiration today. It is tempting to take short-cuts by a) being late to a meeting (be un-Reliable) b) NOT sharing everything you know (not be open) c) completing an assignment 50% instead of 100% (kinda competent) d) making sure you take care of first (not very compassionate) and then share […]

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27
Aug
Who is your best brand ambassador?
Written By TotalTrust
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We just returned from the funeral of our favorite BB&T teller, Brenda. We knew her for almost 15 years, mostly from our drive-through deposits, frequent chats, and the lolly pops she gave our kids when they were young. When we told our (now) college-age kids that Ms. Brenda passed away, they had tears in their […]

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