31
Mar

Who can we trust to lead us and how do we trust them to lead us?  As we elect leaders and work for leaders, we want to know that we can count on them and trust them to lead us in our daily life and work.  Unfortunately, CEOs and government officials ranked lower than experts […]

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26
Mar

In each of our two books, the chapters devoted to how leaders and other individuals can rebuild trust after they have violated it have far fewer examples than in our chapters discussing how to build trust.  In our coaching, consulting, and research, we’ve determined that the very steps necessary to rebuilding trust are probably not […]

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22
Mar

We often get questions about how we work with teams. We thought we’d share here how we start our work with a new team. We approach each team with a fresh perspective. Because we are a small team ourselves, we don’t come with pre-packaged ideas of what will or will not work for your team–we […]

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21
Mar

We conducted a year long leadership/change management program for a $1.5 billion division of a major manufacturer. Partway through the program, Aneil realized that he needed to “shake up” the 30 executives as they still were in denial about needing to change. To do this, he brought in one of their former customers who had […]

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19
Mar

We were amazed when we read that the Cleveland Clinic is now offering same day appointments. This is not just internal medicine or pediatrics, where you might be seen for a cough or cold, but “According to Dr. Merlino, ‘Anybody calling [Cleveland Clinic] for an appointment for any specialty can be seen today.’” This is […]

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10
Mar

We have both been on teams where not everyone is on the same page, where it feels as if people are working for different purposes. When you have a group of talented people, you don’t want them working for their own individual goals, or even at different purposes, but for a higher, better, common goal. […]

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4
Mar

Ever wonder if you can truly count on your team? Here are 4 ways to decide. 1) Your team delivers and follows through on deadlines that it agrees to. 2) Your team openly shares information that will help other members on the team. 3) Your team knows how to do their part of the job […]

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20
Feb

Some team leaders think that teams should be able to work together and trust each other without much effort. The truth is that it takes time to build trust. Just like it takes time to get to build a strategic plan (or an elaborate Lego fort), it takes time to get to know your team […]

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10
Feb

One thing we like to do with teams when we get them away from work is to spend time on improving their communication skills. This seems like something as adults we should know how to do. But, studies show that we spend most of our time as we grow up learning how to read and […]

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7
Feb

There are so many reasons why we want to see more trust in the healthcare system. We want to trust our physicians and nurses and other healthcare providers, and we want them to trust us. Healthcare leaders must not only build trust among their colleagues, but must also build trust with their patients. Seventy-five percent […]

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