27
Aug

It is time to recognize the important contributions staff make to the life of our colleges and universities. One of my favorite staff people retired from UNC recently after 24 years. Nancy was one of the first people I met after I was accepted to the Ph.D. program in the J-School at UNC. She helped […]

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26
Aug

Have you ever worked on a team that was not quite as tight as you would like? Ever wonder why the team did not gel like you hoped it would? Maybe you can lead the way, by showing the team they can trust you. Then, your team members can follow your example and show that […]

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25
Aug

The 4th Step in our ROCC of Trust© is Compassion. Some say that it is squishy and not a very strong aspect of leadership. But, if you ask employees what they value most from their manager, they say caring and compassion. They want a leader, boss, or manager who actually cares about them and their […]

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20
Aug

Aneil is editing a new book on higher education that will be published in 2016 by Praeger Press. Restoring Trust in Higher Education: Making the Investment Worthwhile Again (Aneil Mishra, Editor, Praeger Press: 2016) Perhaps only after healthcare, higher education involves significant uncertainty and risk in both means and ends, resulting in a high degree […]

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30
Jul

There is so much written about trust, but many write about the gut level feeling of trust, rather than really pulling apart what we really mean when we say we do or do not trust someone. We do want to trust people we work with. We want to know that they will do their work […]

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15
Jul

When I completed my own Strengths Finder 2.0, I discovered that my top five strengths supported my love of coaching.  I decided to use these strengths in my MBA course to help my students understand their own strengths and leverage them in their careers both now and once they finished their MBAs. I understood how […]

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24
Jun

Professor Christine Porath of Georgetown University’s McDonough School of Business recently wrote about the negative effects of mean bosses, rude behavior, and incivility in the workplace.   Dr. Porath provides a list of rude behaviors in descending order of frequency: * Interrupts people * Is judgmental of those who are different * Pays little attention […]

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23
Jun

I met with a Chick Fil A franchise owner today who said one of the things he loves about his job is being able to coach his employees. He has one-on-one meetings with them every other week, just to check in and ask them 1) what is going well, 2) what is frustrating for them, […]

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18
Jun

More firms are starting to understand the importance of building trust with employees by widely sharing company information, with the bonus result of employee engagement. Our research has found that employees appreciate companies who regularly share information with them in many ways. Employees are always online, so they appreciate getting up-to-date information through a company […]

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17
Jun

An interesting new report is out by Deloitte which highlights trends in the global workforce. The big trends they have identified are Leading; Engaging; Reinventing; and Reimagining. This report found that culture and engagement edged out leadership to be the most important issue facing companies. No surprise. We continue to hear this from leaders: Why […]

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