27
Jul
Team Trust Takes Effort
Written By TotalTrust
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So many teams we see on TV or in movies make it look like teams magically come together to do great work together. Anyone who has ever worked on a great team, however, knows that team trust takes effort. You won’t get something great out if you don’t put the effort in. First, give the […]

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28
Jun
Leadership at Any Level
Written By TotalTrust
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Our son got off the lacrosse field last spring¬†and said, “I am not sure if I am being a good leader.” He was one of five captains on his lacrosse team and his team had just lost against a major rival. The coach wanted the captains to say something to the team after the game, […]

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5
Mar
You CAN become a better leader…
Written By TotalTrust
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Leaders are born AND made: all people have the capacity to become leaders if they have the desire and make the effort to do so. Each person has a unique composition of talents, motives, and dreams that provide the raw material for getting the best out of everyone around them. Everyone can draw upon something […]

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28
Jan
How will you lead?
Written By TotalTrust
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With over 25 years of experience researching the concept of trust, we know that Trust is made up of four parts: reliability, openness, competence and compassion. When you are deliberate about building trust with your customers, employees and colleagues, you might not know where to begin. Pick one and start there. Are you the type […]

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20
Dec

Instead of lamenting that there are not enough leaders to carry on in our organizations, why don’t we look for and appreciate the strengths that each team member brings to our organization? We might just find some strengths that have been dormant or unused and others that could be used in a new way. StrengthsFinder […]

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2
Nov

Just because someone can quantify their time does not mean that they are using it wisely. As I heard someone justify their use of time, their 100 meetings per year sounded like a lofty goal. Thinking further, I realized that it would be an easy thing to bolster a resume, by listing accomplishments in such […]

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31
Oct

The best way to build trust with prospective and new customers is to provide value. If we don’t do this, we will lose our customers to someone else. We try to provide value by: 1. Listening first. We spend time asking questions and listening at the beginning of every potential client engagement. Even though a […]

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25
Sep

In light of the VW crisis and the trust that has been broken, can trust ever be rebuilt with its customers and other stakeholders? ¬†Dan Neil in The Wall Street Journal convincing argues that the entire automotive industry should now be suspect; not allowed to self-report emissions compliance. Yes, but it will take time and […]

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15
Sep

If you ever wonder how to build trust with someone, just listen. Listening builds trust by demonstrating your compassion for someone else. It shows that you are willing to put aside whatever you are thinking or doing for a short period of time, and just let the other person tell you their story. 1. Look […]

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27
Aug

It is time to recognize the important contributions staff make to the life of our colleges and universities. One of my favorite staff people retired from UNC recently after 24 years. Nancy was one of the first people I met after I was accepted to the Ph.D. program in the J-School at UNC. She helped […]

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