26
Oct
What would Deborah Tannen Say about the EY Training?
Comments Off on What would Deborah Tannen Say about the EY Training?

When I read this article about training for women at EY, my first thought was “What would Deborah Tannen say?” Dr. Tannen is a professor of linguistics at Georgetown and someone whose research I both admire and refer to when I teach communication differences between men and women. The EY training seemed to encourage women […]

Read More

24
Oct
Employees want the right type of feedback
Comments Off on Employees want the right type of feedback

In her dissertation research, Karen found that employees actually like getting feedback, as long as it helped them get better at their job. Gallup has also found that the right kind of feedback can make a difference to employees. In her research, retail employees shared that the daily feedback that they received from their supervisor […]

Read More

20
Oct
Employees trust robots more than their managers?
Comments Off on Employees trust robots more than their managers?

A recent study found that more than half of employees trust a robot more than their own manager, even asking AI for advice. Is this what we want for ourselves or for our employees–to go to AI for career coaching and advice? One simple way to connect with employees is for leaders to begin to […]

Read More

24
Sep
Training is always in style
Comments Off on Training is always in style

Even though students are always ready for graduation, this recent study shows that graduates really do look to their employer for on-going training. When I asked my MBAs recently about this discrepancy between their desire to finish school and their anticipation in needing ongoing training, they noted that once they get into their jobs, it […]

Read More

8
Sep
Be trustworthy in the small things to prove you can be trusted in the bigger things
Comments Off on Be trustworthy in the small things to prove you can be trusted in the bigger things

Thanks to @LysaTerKeurst for the inspiration today. It is tempting to take short-cuts by a) being late to a meeting (be un-Reliable) b) NOT sharing everything you know (not be open) c) completing an assignment 50% instead of 100% (kinda competent) d) making sure you take care of first (not very compassionate) and then share […]

Read More

27
Aug
Who is your best brand ambassador?
Comments Off on Who is your best brand ambassador?

We just returned from the funeral of our favorite BB&T teller, Brenda. We knew her for almost 15 years, mostly from our drive-through deposits, frequent chats, and the lolly pops she gave our kids when they were young. When we told our (now) college-age kids that Ms. Brenda passed away, they had tears in their […]

Read More

23
Jul
“Soft” skills are Essential Skills
Comments Off on “Soft” skills are Essential Skills

An executive I met at MetLife described “soft” skills to me as essential skills. She said that we need to reframe our ideas about soft skills and their place at work. I like this way of thinking. Why is it that we hear and read so much about the need for soft skills? In our […]

Read More

18
Jun
A model example of Positive Leadership
Comments Off on A model example of Positive Leadership

We were so excited to host our mentor from the Ross School of Business at the University of Michigan, Dr. Kim Cameron at ECU this past spring. He talked about his work on positive leadership to a packed audience. As he talked, it was obvious to us, that Kim has led a life of positive […]

Read More

17
Jun
Lead with your #Strengths
Comments Off on Lead with your #Strengths

Now that the semester is over, we can get back to talking about leadership and using our strengths to become the authentic leader we are meant to be. One question we were asked at the ABA Stonier School leadership class last week was: “If I don’t have the Influencing strengths, can I still become a […]

Read More

2
Apr
Why Don’t We Accept Empathy as a Leadership Skill?
Comments Off on Why Don’t We Accept Empathy as a Leadership Skill?

In a recent article about leadership, the author implied that people cringe when they talk about leaders having empathy. ¬†We have also found that when we talk about our ROCC of Trust, the fourth part of trust, compassion, leaves people scratching their heads, not sure what to make of it. Compassion is squishy; it is […]

Read More