2
Nov

Just because someone can quantify their time does not mean that they are using it wisely. As I heard someone justify their use of time, their 100 meetings per year sounded like a lofty goal. Thinking further, I realized that it would be an easy thing to bolster a resume, by listing accomplishments in such […]

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31
Oct

The best way to build trust with prospective and new customers is to provide value. If we don’t do this, we will lose our customers to someone else. We try to provide value by: 1. Listening first. We spend time asking questions and listening at the beginning of every potential client engagement. Even though a […]

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25
Sep

In light of the VW crisis and the trust that has been broken, can trust ever be rebuilt with its customers and other stakeholders?  Dan Neil in The Wall Street Journal convincing argues that the entire automotive industry should now be suspect; not allowed to self-report emissions compliance. Yes, but it will take time and […]

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15
Sep

If you ever wonder how to build trust with someone, just listen. Listening builds trust by demonstrating your compassion for someone else. It shows that you are willing to put aside whatever you are thinking or doing for a short period of time, and just let the other person tell you their story. 1. Look […]

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27
Aug

It is time to recognize the important contributions staff make to the life of our colleges and universities. One of my favorite staff people retired from UNC recently after 24 years. Nancy was one of the first people I met after I was accepted to the Ph.D. program in the J-School at UNC. She helped […]

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26
Aug

Have you ever worked on a team that was not quite as tight as you would like? Ever wonder why the team did not gel like you hoped it would? Maybe you can lead the way, by showing the team they can trust you. Then, your team members can follow your example and show that […]

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25
Aug

The 4th Step in our ROCC of Trust© is Compassion. Some say that it is squishy and not a very strong aspect of leadership. But, if you ask employees what they value most from their manager, they say caring and compassion. They want a leader, boss, or manager who actually cares about them and their […]

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20
Aug

Aneil is editing a new book on higher education that will be published in 2016 by Praeger Press. Restoring Trust in Higher Education: Making the Investment Worthwhile Again (Aneil Mishra, Editor, Praeger Press: 2016) Perhaps only after healthcare, higher education involves significant uncertainty and risk in both means and ends, resulting in a high degree […]

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30
Jul

There is so much written about trust, but many write about the gut level feeling of trust, rather than really pulling apart what we really mean when we say we do or do not trust someone. We do want to trust people we work with. We want to know that they will do their work […]

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15
Jul

When I completed my own Strengths Finder 2.0, I discovered that my top five strengths supported my love of coaching.  I decided to use these strengths in my MBA course to help my students understand their own strengths and leverage them in their careers both now and once they finished their MBAs. I understood how […]

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