10
Jan

Governor Chris Christie may not be fighting for his political life, but he should be acting like he is before ends up having to do so. Regardless of what he knew and when about the Bridgegate scandal, as the leader of New Jersey, it is his responsibility to repair the trust that he and his […]

Read More

24
Mar

An article this week criticized Marissa Meyer for adding too much bureaucracy to Yahoo. It is crazy to think that she would be adding layers of work at a time when companies should be trying to streamline–everything, from design, production, customer service, and even hiring, in order to be competitive. Marissa should take a page […]

Read More

8
Mar

This is not my question (although I have been thinking about this for awhile). Someone wrote about Oprah’s branding failure this week and it reminded me why I cancelled my subscription to her magazine several years ago. This author suggested that Oprah’s branding failure resulted from 1) forgetting her core value 2) taking away what […]

Read More

17
Feb

To build on yesterday, I thought I should be more specific about how to make sure you are not a business that is distrusted, but instead focus on ways to rebuild trust. 1) Ask for honest feedback from your customers and colleagues. Reach out to those you think will be constructive and helpful. 2) Then, […]

Read More

28
Jan

In yesterday’s WSJ, the author cites a 1972 study: “Virtually every commercial transaction has within itself an element of trust,” the Nobel-prize winning economist Kenneth Arrow wrote in a 1972 paper. This is still true today and yet we have a long way to go to rebuild trust in our economy and in so many […]

Read More

4
Jan

When we hear stories of how someone lost trust in an employee or colleague, many times, it comes down to miscommunication. For instance, we think we say something in a way that the other person understands, but they completely misinterpret what we say. When that happens, they mistrust our information. Or, we think they are […]

Read More

21
Dec

Everyone wants to know how to rebuild trust, but one question we need to ask is: what if you have broken someone’s trust and you have absolutely no idea?      Do you want them to tell you, or do you want to remain oblivious?      How can you actually rebuild trust if you have no […]

Read More

13
Nov

So many articles discuss the need to restore trust, like the recent articles on the BBC.  The one solution to restore trust at the BBC mentioned in the article is this: Kevin Marsh, a former senior BBC editor, says the broadcaster needs to get better at explaining itself and admitting its errors. Even if it […]

Read More

8
Jul

A new study finds that we don’t scan the internet for health information because we mistrust our doctors, but because we want to be better informed about our own health. With the good information available on sites like WebMD and MayoClinic it is pretty easy to look up your symptoms and learn more about your […]

Read More

7
Jun

I thought this article in today’s Wall Street Journal illustrates the challenges of integrating acquisitions as well as preserving employee morale during crises: At the time of the acquisitions in 2010, Mr. Lazaridis insisted that both companies stay in their respective home cities of Ottawa and Malmo, Sweden, largely to allow them to continue developing […]

Read More