25
Aug

The 4th Step in our ROCC of Trust© is Compassion. Some say that it is squishy and not a very strong aspect of leadership. But, if you ask employees what they value most from their manager, they say caring and compassion. They want a leader, boss, or manager who actually cares about them and their […]

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23
Jun

I met with a Chick Fil A franchise owner today who said one of the things he loves about his job is being able to coach his employees. He has one-on-one meetings with them every other week, just to check in and ask them 1) what is going well, 2) what is frustrating for them, […]

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18
Jun

More firms are starting to understand the importance of building trust with employees by widely sharing company information, with the bonus result of employee engagement. Our research has found that employees appreciate companies who regularly share information with them in many ways. Employees are always online, so they appreciate getting up-to-date information through a company […]

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17
Jun

An interesting new report is out by Deloitte which highlights trends in the global workforce. The big trends they have identified are Leading; Engaging; Reinventing; and Reimagining. This report found that culture and engagement edged out leadership to be the most important issue facing companies. No surprise. We continue to hear this from leaders: Why […]

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30
Apr

Many companies take the easy way out and promote the person who does their job best: the best salesman, the best accountant, etc. The problem is that just because that employee knows the content of their job, does not mean that they know how to manage and engage employees. We’ve seen this again and again […]

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19
Nov

As leaders, it is easy to get caught up in performing well enough to get the next promotion. If that performance helps both you and the organization, then it is probably the right way to lead. If it helps only you, then you are leading no one but yourself. Reflecting on the leadership legacy of […]

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10
Nov

One of the leaders we profile, Bob Lintz, will be at East Carolina University week as the Cunanan Leadership Series speaker for 2014. Since my MBAs are not able to meet Bob, I showed them a video from his days as plant manager. The video highlights many people from his plant: Bob; his HR manager, […]

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5
Jun

As more unfolds from GM about the ignition switch saga, we wish that GM would take a page from Bob Lintz, the retired GM plant manager from Parma, Ohio whom we have profiled for many years. Bob Lintz is one of the most trustworthy leaders we have ever had the privilege to meet and learn […]

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31
Mar

Who can we trust to lead us and how do we trust them to lead us?  As we elect leaders and work for leaders, we want to know that we can count on them and trust them to lead us in our daily life and work.  Unfortunately, CEOs and government officials ranked lower than experts […]

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5
Feb

By 2019, healthcare expenditures will represent 19.6% of GDP. At almost 1/5 of our economy, we need to understand how trust is built between doctors, nurses, and patients, and other healthcare providers.  There are many actors involved in how healthcare is produced and consumed, including now our government.  This makes it even more important to […]

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