20
Aug
9
May

We’ve been thinking about how you build strong ties on a team when the team members are busy, are extremely competitive (with themselves and others), yet will ultimately be better off if they forge a strong bond among them. It reminds me of my year in Leadership Winston-Salem. In addition to our monthly meetings where […]

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29
Mar

Who should care about the customer? Marketing? HR? Engineering? Everyone! Drucker said it best: “The purpose of business is to create a customer.“ This really doesn’t let any person or function off the hook. So, why are HR folks feeling disconnected from the customer experience when they know from their own studies that employee engagement […]

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15
Nov

We all need positive examples of trustworthy leadership and thankfully we have found many to share with you in our new book. You many not have heard about all of these leaders before because many of them are humble and go about their work under the radar, but they all have the courage of their […]

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11
Oct

I had the privilege of serving as a panelist at Fordham University’s inaugural Summit on Restoring Trust in Business on October 2nd. Professor Robert Hurley of the Fordham Graduate School of Business convened more than 100 corporate leaders and academics who are all interested in helping businesses understand what trust and trustworthiness are, and how […]

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19
Jan

My blog post title may reflect my age, but for us Boomers, Kodak really was the first Facebook.  We trusted Kodak with our precious film, and it magically turned it into keepsakes we could share with anyone around the world, albeit at the speed of an aircraft and not light.  Karen’s family took (and still […]

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23
Sep

For decades, management scholars and consultants have debated whether building trust in an organization runs counter to exercising greater control over employees.  Certainly, using formal tools such as monitoring employees’ behavior and communications makes it harder to earn their trust, but that doesn’t necessarily mean that all forms of control are inherently trust-inhibiting or trust-violating. […]

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21
Sep

We’ve been conducting research on organizational downsizing for more than two decades, but even so, it is next to impossible to keep up to date on downsizing activity in the U.S. and around the globe.  Nonetheless, we’ll post here some of the downsizing efforts taking place that we don’t comment on elsewhere in our blog. […]

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12
Apr

As many of you read in our first book about Bob Lintz and the transformational change he led at GM’s Parma Stamping Plant in the ’80s and ’90s near Cleveland, Ohio, I thought you’d be interested in some recent news about Parma, in which GM will be invested $60 million dollars as part of the plant’s […]

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9
Feb

If I had a dollar for each time one of my students or clients used the phrase “burning platform,” I’d be writing this blog from the Caribbean.  Well, from today’s Wall Street Journal comes Nokia’s CEO and his efforts to communicate an urgent need for transformation change to his employees: Just days before Nokia Corp. […]

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