19
Jun

We’ve coached many leaders in their journey to understand their strengths and weaknesses in order to get better at their job. For some, their boss asks them to do a 360-degree review, digest the results, and come back to work a new and improved person. For some, they genuinely want to learn how to lead […]

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5
Jun

As more unfolds from GM about the ignition switch saga, we wish that GM would take a page from Bob Lintz, the retired GM plant manager from Parma, Ohio whom we have profiled for many years. Bob Lintz is one of the most trustworthy leaders we have ever had the privilege to meet and learn […]

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3
Jun

For those of you who might have missed our original research on trust, we thought we’d reintroduce our ROCC of Trust Model. For many people, trust is something felt in their gut (or don’t), but can’t often articulate.   Because of its vital importance to working effectively with others, we have spent over 20 years […]

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22
May

Have you ever found yourself in a situation when you suddenly have lost all trust in that other person? Your colleague, your employee, your boss? You ask yourself if there is anyway possible to salvage this relationship and rebuild trust. It almost doesn’t matter whether or not you have been the one to break trust […]

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7
Feb

There are so many reasons why we want to see more trust in the healthcare system. We want to trust our physicians and nurses and other healthcare providers, and we want them to trust us. Healthcare leaders must not only build trust among their colleagues, but must also build trust with their patients. Seventy-five percent […]

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5
Feb

By 2019, healthcare expenditures will represent 19.6% of GDP. At almost 1/5 of our economy, we need to understand how trust is built between doctors, nurses, and patients, and other healthcare providers.  There are many actors involved in how healthcare is produced and consumed, including now our government.  This makes it even more important to […]

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3
Feb

The 2014 Edelman Trust Barometer confirms that trust in business and government are at historic lows, with trust in government 14 points lower than trust in business. We can’t just wring our hands and shake our heads. Our goal is to help leaders and teams actually improve the levels of trust that exist at work, […]

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30
Jan

We have been following the story of Two Men and a Truck for many years and not just because we went to Okemos High School with Melanie, Brig and Jon, who run the company. Their mom, Mary Ellen, started the company with $350 and a small truck and it is now a $260 million company, […]

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22
Oct

Based on our own collaborations with leaders, we believe leaders are both born and made, and that they have learned to build trust with others because of some qualities that may be innate, but also because of their experiences. They may have a greater propensity to trust others than the general population, although we haven’t […]

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14
Oct

At a conference last week, one of my side conversations led to an interesting debate: are there really differences between men’s and women’s leadership styles? Do we need to train men and women differently in how they become leaders? When we wrote our recent book, we considered whether to include a separate chapter on women’s […]

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