Building Trust

• Turnover in Franchise Based Small Business Orgs SBIJ 2015
• Chapter 1 of Becoming a Trustworthy Leader:  Psychology and Practice (Routledge, 2013)
• Trust in Leadership (2013)
• The evolution of trust and control as seen through an organization’s human resource practices (2011)
• Giving Up Control Without Losing Control: Trust and its Substitutes’ Effects on Managers Involving Employees in Decision Making Group and Organization Management (1999)
• Build Relationships on ‘ROCC’ of Trust — Marketing News (1997)

Crisis Management

• Building Trust in Troubled Times (J. Walter Thompson)
• Help or Hype: Symbolic or behavioral communication during Hurricane Katrina PR Review 2006
• Organizational responses to crisis: The centrality of trust. (1996)

Organizational Downsizing

• Downsizing the Company Without Downsizing Morale MIT Sloan Management Review 2009
• Preserving Employee Morale During Downsizing SMR (1998)
• Perceived Control as an Antidote to the Negative Effects of Layoffs on Survivors’ Organizational Commitment and Job Performance Administrative Science Quarterly (2004)
• To Stay or to Go: Voluntary Survivor Turnover Following a Downsizing Journal of Organizational Behavior (2002)
• An empirical examination of a stress-based framework of survivor responses to downsizing. Explicating the roles of trust and empowerment. (2000)
• Explaining How Survivors Respond to Downsizing:  The Roles of Trust, Empowerment, Justice, and Work Redesign, Academy of Management Review(1998)
• The role of mutual trust in effective downsizing strategies. Human Resource Management. (1994)
• Organizational downsizing and redesign. (1993)
• Best practices in white-collar downsizing: Managing contradictions. Academy of Management Executive. (1991)

Healthcare and Trust

• Measuring Patients Trust in Their Primary Care Providers Medical Care Research and Review (2002)
• Trust in Physicians and Medical Institutions: What is it, Can it be measured, and Does it Matter? Milbank Quarterly (2001)

Organizational Culture

• Power and empowerment at General Motors.  (2005, 2003, 2000, 1997)
• Toward a Theory of Org. Culture and Effectiveness Organization Science 1995.

Entrepreneurship @ Entrepreneur.com

• Karen’s articles on marketing your small business
• Aneil’s article on working with your spouse

Millenials @ Policymic.com

• Aneil’s articles on MBA education
• Karen’s articles on career planning

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