Building Trust
- Trust in Leadership (2012)
- The evolution of trust and control as seen through an organization’s human resource practices (2011)
- Giving Up Control Without Losing Control: Trust and its Substitutes’ Effects on Managers Involving Employees in Decision Making Group and Organization Management (1999)
- Build Relationships on ‘ROCC’ of Trust – Marketing News (1997)
Crisis Management
- Building Trust in Troubled Times (J. Walter Thompson)
- Help or Hype: Symbolic or behavioral communication during Hurricane Katrina PR Review 2006
- Organizational responses to crisis: The centrality of trust. (1996)
Organizational Downsizing
- Downsizing the Company Without Downsizing Morale MIT Sloan Management Review 2009
- Preserving Employee Morale During Downsizing SMR (1998)
- Perceived Control as an Antidote to the Negative Effects of Layoffs on Survivors’ Organizational Commitment and Job Performance Administrative Science Quarterly (2004)
- To Stay or to Go: Voluntary Survivor Turnover Following a Downsizing Journal of Organizational Behavior (2002)
- An empirical examination of a stress-based framework of survivor responses to downsizing. Explicating the roles of trust and empowerment. (2000)
- Explaining How Survivors Respond to Downsizing: The Roles of Trust, Empowerment, Justice, and Work Redesign, Academy of Management Review(1998)
- The role of mutual trust in effective downsizing strategies. Human Resource Management. (1994)
- Organizational downsizing and redesign. (1993)
- Best practices in white-collar downsizing: Managing contradictions. Academy of Management Executive. (1991)
Healthcare and Trust
- Measuring Patients Trust in Their Primary Care Providers Medical Care Research and Review (2002)
- Trust in Physicians and Medical Institutions: What is it, Can it be measured, and Does it Matter? Milbank Quarterly (2001)
Organizational Culture
- Power and empowerment at General Motors. (2005, 2003, 2000, 1997)
- Toward a Theory of Org. Culture and Effectiveness Organization Science 1995.
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