Tag Archive for: loyalty

21
May

We talk extensively in our next book about how leaders build a trusting culture.  This HBR article is also helpful in understanding what specific questions to ask today when you are interviewing for a job in order to assess an organization’s culture to determine if it is a good fit for you. Aneil and I […]

Read More

2
Nov

A new study out by the Tempkin Group confirms that when consumers trust a company, they are more likely to recommend them.  As we have mentioned before, a consumer’s willingness to recommend your company is their utmost declaration of loyalty (per Reichheld).  When a customer puts his or her own reputation on the line and […]

Read More

24
Nov

Update 11-24-09: I’ve been keeping track of a number of firms that have been downsizing for quite some time, and here is one snapshot. For more information, read on below. Aneil Original Post 10-14-09: The French business magazine, Business Digest, recently interviewed us as part of their profile of publication this spring in the MIT […]

Read More

18
Nov

I rarely if ever write about the same company again in such a short period of time, but I decided to do so out of frustration or irritation (a typical motivation for my posts), this time with the newfangled chewing gum container that Starbucks has introduced. Other than the obvious fuzziness of the picture (my […]

Read More